Introduction

At Tosbam Surplus Store, your satisfaction is our top priority. If something isn’t right with your order, we’re here to make it right—quickly and hassle-free.

1. Eligibility for Returns

You can request a return if:

• The item is defective, damaged, or not as described.

• You received the wrong product.

• The product is unused, in its original packaging, and in the same condition you received it.

2. Return Window

You have 7 days from the date of delivery to request a return or exchange.

3. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• Personal care items (toothbrushes, grooming tools, etc.)

• Underwear & innerwear

• Consumables

• Items marked “Non-returnable” on the product page

4. How to Request a Return

To initiate a return:

1. Contact our support team via WhatsApp, phone, or email.

2. Provide your order number and a clear photo/video of the issue.

3. Our team will review and approve your request within 24 hours.

5. Refund Process

Once your return is approved:

• Refunds are issued via bank transfer or wallet credit.

• Processing time is typically 1–3 business days after the returned item is received and inspected.

• For “wrong item sent” or “defective/damaged products,” we cover return shipping costs.

6. Exchange Policy

Exchanges are allowed for:

• Defective or damaged items

• Wrong product delivered

• We do not offer exchanges for size and color. If you would like a different size or color kindly place a new order.

7. Order Cancellation

You may cancel your order before it is shipped.
If already shipped, will not be possible.

8. Questions or Help?

We’re always here to assist you.
Contact us anytime—fast, friendly, and reliable support.

For futher information:

Contact us | Help Center